Patient-Related Terms and Conditions.

Welcome to Raiqa Health! We provide a platform where Patients, Practitioners, Practices, and Assisting Staff can connect, book healthcare services, and transact (Platform).

In these Terms, when we say you or your, we mean both you and any entity you are authorised to represent. When we say we, us, or our, we mean Raiqa AI Health Pty Ltd(ACN 682 310 818).

1. Platform Summary

1.1 Our Platform is a marketplace where:

(a)Patients can connect with and book Consultations from Practitioners.
(b)Practices can list available Rooms and receive Patient leads; and
(c)Assisting Staff can have their services booked.

1.2 Patients can browse Practitioner listings without an Account but must create an Account to book Consultations.

1.3 We do not endorse or approve any Practitioners, Practices, Assisting Staff or services offered through our Platform. We are solely providing the technology to facilitate connections and transactions between Parties.

1.4 Communication: Practitioners, Practices, Assisting Staff and Patients can communicate privately outside of the Platform. Practitioners, Practices, Assisting Staff and Patients must not use our Platform to obtain each other’s contact details for the purpose of circumventing any fees payable to us for the use of our Platform and our Services.

1. For Patients Only

2.1 All monies paid by Patients for Consultations and services will be held by us in a bank account separate from our day-to-day operational account. We act as a limited payment collection agent for Practitioners and Assisting Staff.

2.2 You must pay all amounts due for Consultations at the time of booking, unless otherwise specified on our Platform.

2.3 You must not pay, or attempt to pay, any fees due under these Terms or as a result of your use of our Services by fraudulent or unlawful means. If you make payment by debit or credit card, you must be the authorised card holder. If payment is made by direct debit, by providing your bank account details and accepting these Terms, you authorise our nominated third-party payment processor to debit your bank account, and you confirm that you are either the holder or an authorised signatory of that bank account.

2.4 We may pre-authorise or charge your payment method for a nominal amount to verify the payment method.

2.5 Taxes: You are responsible for paying any levies or taxes associated with your use of our Services, for example sales taxes, value-added taxes or withholding taxes (unless we are required by law to collect these on your behalf).

2.6 Patients may have Consumer Law Rights in respect of Consultations provided by Practitioners and Assisting Staff, and services facilitated through our Platform.

Cancellations and Refunds between Practitioners, Assisting Staff and Patients

2.7 The cancellation and refund of any amounts paid for Consultations and services is primarily a matter between Practitioners or Assisting Staff and Patients.

2.8 Practitioners and Assisting Staff must clearly set out their cancellation and refund policies in their profile or Consultation listings on our Platform. Patients agree to review and abide by the cancellation and refund policies of the Practitioner or Assisting Staff when booking a Consultation.

2.9 If a Practitioner or Assisting Staff member fails to deliver a Consultation or services to a Patient, and the Patient has made a reasonable effort to communicate with the Practitioner or Assisting Staff about the unfulfilled Consultation or services, we may, at our discretion, process a refund of any Consultation fee paid by the Patient in respect of the unfulfilled Consultation or services; and/or

assist in rescheduling the Consultation.

1. We reserve the right to:

3.1 mediate any disputes regarding refunds or cancellations between Patients and Practitioners or Assisting Staff;

3.2 make final decisions on such matters in accordance with these Terms and applicable laws; and

3.3 suspend or terminate the accounts of Practitioners or Assisting Staff who repeatedly fail to fulfil Consultations or who abuse the cancellation and refund process.

3.4 In cases where Consultations cannot be honoured due to Platform access requirements, a refund will be processed according to the cancellation policy of the relevant Practitioner or Assisting Staff

4 Confidential Information and Personal Information

4.1 Practitioners, Assisting Staff and Patients must not disclose Personal Information about each other to third parties unless authorised by these Terms or by law.

4.2 We may need to disclose Personal Information to third parties, such as our related companies or our service providers (for example, IT and administrative service providers and our professional advisors). As part of our Services, we will also need to disclose information about Patients to Practitioners, Practices and/or Assisting Staff, and vice versa, so that they can connect and transact.

4.3 We will retain Your Data (including copies) as required by law or regulatory requirements.